I redesigned the search experience for a database of 14 million+ tobacco industry documents: a vital resource for users interested in public health. I had two goals: 1) make it easier to find useful results, and 2) design a scalable, cross-industry search engine to expand beyond tobacco.
I kicked off the project with an empathizing and problem finding phase.
I redesigned the search experience for a database of 14 million+ tobacco industry documents: a vital resource for users interested in public health. I had two goals: 1) make it easier to find useful results, and 2) design a scalable, cross-industry search engine to expand beyond tobacco.
I kicked off the project with an empathizing and problem finding phase.
I used quantitative analysis, contextual inquiry, informal interviews, and user testing of the existing site to discover:
I used color coding to quickly sort comments by user type